omnissells
Operations Partner for US Retailers

Scalable operations for ambitious online brands

Built for growth. We manage fulfillment pipelines, multi-warehouse inventory, and round-the-clock customer support for retail teams.

Schedule Consultation Learn More

Direct 30-minute operational review with our senior logistics leads.

Scalable operations for ambitious online brands
1.42M
Orders Processed in 2025
99.4%
On-Time Dispatch Rate
Managed Service Plans

Straightforward Retainer Plans

Choose an operational tier matching your current monthly order volume.

Core
Built for emerging retailers processing up to 1,500 monthly orders.
Bi-coastal warehouse allocation Shopify and WooCommerce connectors Standard order SLA (same-day before 1pm) Email customer care support
$590 /mo
Select Core
Growth
Engineered for scaling merchants handling 1,500 to 10,000 monthly orders.
4-hub regional warehouse network Dedicated account manager Omnichannel inventory synchronization Live chat and email customer support Custom packaging workflow SOPs
$1,490 /mo
Select Growth
Enterprise
Designed for established brands moving more than 10,000 orders monthly.
Custom storage zoning and pallet reserves Shaped ERP and EDI data pipelines 24/7 dedicated support team pod Made-to-order carrier rate negotiations Daily operations standup meetings On-site quality auditor
Custom /mo
Contact Sales
Operational Services

End-to-End Operational Support

Modular solutions designed to support your retail supply chain from supplier receipt to doorstep delivery.

Multi-Node Order Fulfillment
1

Multi-Node Order Fulfillment

Store inventory in key logistics corridors across the US to ensure 2-day ground delivery. Orders receive automated pick, pack, and verification scans.

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Inventory Control & Replenishment
2

Inventory Control & Replenishment

Balance stock across warehouses based on regional demand signals and historical velocity. Automated reorder alerts prevent stockouts before holiday surges.

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Dedicated Customer Care Pods
3

Dedicated Customer Care Pods

US-based support professionals handle customer inquiries, order updates, and returns. Our pods operate inside your helpdesk with your tone of voice.

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Carrier Contract Optimization
4

Carrier Contract Optimization

Access negotiated rates across national, regional, and final-mile parcel carriers. Dynamic routing algorithms select the optimal balance of speed and cost.

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Returns Inspection & Restocking
5

Returns Inspection & Restocking

Returned merchandise is inspected, graded, cleaned, and restocked within 48 hours of arrival. Detailed return reports highlight recurring item defects.

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Freight & Inbound Coordination
6

Freight & Inbound Coordination

Coordinate ocean container unloading, pallet cross-docking, and drayage scheduling directly. We manage customs handoffs and inbound sorting schedules.

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Products

Products

Explore our current catalog and featured picks.

Starter Operations Pod

Starter Operations Pod

Dedicated support and fulfillment coordination for emerging brands handling under 1,500 orders monthly.

$590
Multi-Node Fulfillment Retainer

Multi-Node Fulfillment Retainer

$1,490
Complete Customer Care Service

Complete Customer Care Service

$850
Reverse Logistics & Return Suite

Reverse Logistics & Return Suite

$420
Freight & Inbound Staging

Freight & Inbound Staging

$780
Enterprise Operations Retainer

Enterprise Operations Retainer

From $2,800
Client Feedback

Proven Results for US Retail Teams

Why 38 direct-to-consumer brands centralized operations with our team last year.

★★★★★

"Fulfillment errors dropped to under half a percent within sixty days of switching. The omnissells team handles our peak seasons without any backlogs."

S
Sarah Jenkins
Austin, United States
★★★★★

"Our customer service response time went from twelve hours down to twenty minutes. Having a dedicated support pod allowed us to focus on product design."

R
Rachel Miller
Chicago, United States
★★★★★

"We expanded from one warehouse to four regional nodes in late 2024. omnissells managed the entire routing transition without a single delayed shipment."

M
Marcus Vance
Atlanta, United States
★★★★★

"Inventory counts match our physical stock to the unit across two coasts. Their reporting gives us clear numbers before we place quarterly factory orders."

E
Elena Torres
Denver, United States
★★★★★

"The onboarding process took only nine business days. omnissells connected directly to our custom Shopify store and handled 14,000 holiday orders simply."

D
David Thorne
Seattle, United States
★★★★★

"Omnissells has shared over 40 operations guides and responds to support requests within one business day. The weekly operational summaries keep our leadership aligned."

C
Claire Holloway
Philadelphia, United States
Our Methodology

Structured Onboarding in Three Steps

Complete system integration, inventory transfer, and team ramp in under two weeks.

Step 1
System Audit & Connector Setup
We review your product catalog, historical order volumes, and software stack to produce an operational roadmap document.
Step 2
Inventory Inbound & Station SOPs
Stock arrives at designated regional hubs where team leads verify barcodes, pallet quantities, and custom packaging instructions.
Step 3
Live Routing & SLA Monitoring
Orders route automatically into our fulfillment pipelines while dedicated customer service pods begin managing buyer communications.
Performance

Performance Metrics That Protect Your Margins

Parcels Dispatched Annually 842,000+
Inventory Accuracy Score 99.2%
Same-Day Order Cutoff Window < 2.5 hrs
Operating Across US Hubs Since 2018
Core Capabilities

Operational Backbone Built for Modern Retail

Manage multi-channel volume across 4 national hubs without adding internal headcount.

Rapid Systems Onboarding
We integrate with Shopify, Amazon, and ERP systems within 10 business days. Our engineers configure SKUs and test workflows before live routing.
Inventory Balance Control
Track stock levels across regional centers with automated restock triggers. This setup prevents stockouts during peak promotional cycles.
Compliance and Data Integrity
All client order data follows strict SOC-2 protocols. We maintain encrypted API connections and audit records for every customer transaction.
Carrier Network Integration
Direct routing logic connects your catalog to regional ground carriers. We automatically select optimal shipping routes based on zone and parcel weight.
Dedicated Support Pods
Assigned US-based specialists answer buyer inquiries via email, chat, and phone. Each pod learns your exact return rules and brand guidelines.
Operational SLA Tracking
Monitor fulfillment speed, return processing, and accuracy on clear daily dashboards. Our team works against defined benchmarks agreed upon upfront.
Client Network
Aura Hearth Living
Beacon Trail Gear
Nori Botanicals
Kinetic Thread Co
Forge & Mill Supply
Solstice Audio
Operational Facilities

Inside Our Fulfillment and Logistics NetworkBuilt for speed.

04 of 04 hubsPRINTS · 2026
Automated Sortation Conveyor Systems
Automated Sortation Conveyor SystemsColumbus, Ohio · 01
Temperature Controlled Storage Zones
Temperature Controlled Storage ZonesColumbus, Ohio · 02
Standardized Custom Packaging Stations
Standardized Custom Packaging StationsColumbus, Ohio · 03
Multi-Tier High Density Pallet Racking
Multi-Tier High Density Pallet RackingColumbus, Ohio · 04
Dedicated Client Operations Desk
Dedicated Client Operations DeskColumbus, Ohio · 05
Outbound Loading Dock Management
Outbound Loading Dock ManagementColumbus, Ohio · 06
Operations FAQ

Frequently Asked Questions

Clear information on our service level agreements, integration steps, and operational oversight.

Contact Support
How does pricing work across your operational services? +
Pricing combines a fixed monthly base fee for dedicated management with activity-based charges for order units handled. We provide itemized weekly statements so your cost per order stays predictable.
How quickly can our brand transfer inventory and go live? +
Standard system integration and SKU mapping take seven to ten business days. Once your stock arrives at our regional distribution centers, our team performs counts and begins fulfillment within 48 hours.
What happens if a package is mispacked or delayed? +
Our teams adhere to strict accuracy metrics. In the event of a documented picking error, omnissells covers the replacement reshipment and carrier costs immediately.
How does your team coordinate daily with our internal staff? +
Your brand is paired with a dedicated operations manager reachable via Slack and phone. We hold weekly 30-minute syncs to review inventory velocity, inbound shipments, and ticket metrics.
What makes omnissells different from a standard third-party warehouse? +
We unify inventory forecasting, physical fulfillment, parcel contract negotiations, and front-line customer support. Most 3PLs only pack boxes, leaving you to solve carrier disputes and customer tickets alone.
Can you handle custom packaging, inserts, and fragile items? +
Yes. We create documented station-level standard operating procedures for custom tissue folds, stickers, promotional flyers, and bubble-wrapped fragile goods.
Operations Assessment

Ready to clean up your retail operations?

Join over 120 growing online merchants who rely on omnissells for daily fulfillment and customer care.

Rapid Systems Onboarding
Inventory Balance Control
Compliance and Data Integrity
Carrier Network Integration
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